Return & Refund Policy

At CoveBox, each monthly mailing is carefully prepared, packed into an envelope, and sent through traditional postal mail. Because our mail club contains low-cost paper goods, art, activities, stickers, and other small surprises, we do not require or accept physical returns.

However, we want to make things right when there is a genuine problem with your order.

Returns

All CoveBox mail club sales are final, and physical returns are not accepted.

Because our monthly mailings consist of paper goods and small creative items sent through traditional letter mail, returning the contents would often cost as much as—or more than—the items themselves.

If something is wrong with your order, please contact us instead of mailing it back.

Damaged or Incorrect Mail

If your CoveBox arrives significantly damaged, is missing an item, or contains the wrong item, please contact us within 7 days of receiving it.

Please include your order number and, when applicable, a photo showing the issue.

Depending on the circumstances and availability of that month's items, we may offer:

• A replacement of the affected item
• A replacement mailing
• Store credit
• A partial or full refund

Minor bends, wrinkles, scuffs, or other small imperfections that can reasonably occur while traveling through the postal system are not considered significant damage.

Lost Mail

CoveBox mailings are sent through traditional postal mail, and delivery times can vary.

Please allow 14 business days from the mailing date before contacting us about a potentially lost mailing.

If your mail still has not arrived after this period, please contact us and we will review the situation with you.

When appropriate, we may offer a replacement mailing or another reasonable resolution. Replacement availability may depend on whether items from that month's limited mailing are still available.

Postal Delays

Estimated delivery dates are not guaranteed.

Once your CoveBox mail has been accepted by the postal carrier, delays caused by the postal service, weather, holidays, or other circumstances outside our control may occur.

A delayed mailing is not automatically considered lost and does not automatically qualify for a refund.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate mailing address.

Please contact us as soon as possible if you notice an error. We are happy to correct your address as long as your monthly mailing has not already been sent.

Once a CoveBox letter has been mailed, we cannot redirect or recover it.

Mailings that are lost, delayed, or returned because the customer provided an incorrect or incomplete address are not eligible for a refund or free replacement.

If the mailing is returned to us and you would like it mailed again, additional postage may be required.

Subscription Cancellations

You may cancel your CoveBox subscription at any time to prevent future renewals.

Cancellations apply to future subscription charges and do not automatically cancel or refund a monthly mailing that has already been purchased or processed.

Please cancel your subscription before your next scheduled renewal if you do not wish to receive the following month's mailing.

Refunds

Because each month's CoveBox mail is prepared for a specific mailing cycle, we do not offer refunds for change of mind, unwanted subscriptions that were not canceled before renewal, or mailings that have already been processed or sent.

Refunds may be issued at our discretion when there is a verified problem with an order that we cannot reasonably resolve through replacement.

Approved refunds will be returned to the original payment method.

Contact Us

If something goes wrong with your CoveBox mail, please reach out to us. We would much rather hear from you and have the opportunity to help than leave you disappointed with your happy mail. 💌